With a shortage of general practitioners and specialized doctors on the horizon, medical care for people with disabilities is at risk. Joining forces with healthcare professionals from ‘s Heeren Loo, I led the SHL national innovation team to explore innovative solutions to overcome this challenge. The result is an holistic redesign, utilizing the potential of technology while honing in on the knowledge and skills of our in-house medical staff.
Nurses play a key role in this redesign. By empowering them to utilize their skills and supporting their knowledge with technology, we can enable early detection of medical issues in our patients. This approach aims to prevent and minimize the need for medical interventions by doctors. A pilot team of ‘flying nurses’ was launched as a well as a central call center to improve the workflow. Depending on the results, these pilots will be implemented nationwide.
As a project lead, I managed a diverse projectteam consisting of in-house staff, including nurses, in-patient caregivers, and desk employees. I facilitated and planned all research and design activitities to develop a co-creative concept until a test ready set-up was achieved, promoting a feeling of ownership among the participants.
